CV     Thomas Hackett           A m s t e r d a m   A r e a                 Contact


07.2018 - 02.2021 Support Engineer HashiCorp team-member of Nomad · Vault Support-Ops · Triage I consume & contribute to the daily information fire-hose, to: § Digest and build cognitive models from support requests by discovering their use-case in relation to the context of the product's vision, >> Responsible for 9x7 oncall production support on a regular rotation basis. § Help customers interpret man-pages to generate CLI/API output and view log events that diagnose cluster state, § Prove / negate hypotheses about error sources and possible solutions by creating configurations that exercise observed behaviors, § Review and discuss pertinent findings as custom- er advocate, in daily SME, product and develop- ment forums, § Collaborate in sync meetings to provide, and consume, any feedback from use-cases that may contribute as a guide for product growth, fea- ture development, and support, § Continuously extend my skill set according to current product scope, as well as, the project's road-maps for the future. In addition, I'm also a member of the support-ops team which manages tools and programs that land across multiple product support teams. Thrice Global Banking 07.2000 - 01.2018 Numerous SysAdmin titles Systems Administrator contracted by IBM · HP · EDS & DIS for customers ABN AMRO Banking for IBM Global Account Rolls-Royce Aero-Engines Mitsubishi Motors ABN AMRO Bank An uninterrupted tenure of 17+ years throughout M i d d l e w a r e multiple company take-overs, customer transfers and locations in greater Amsterdam and Berlin area. Most recently focussed on message orientated via middleware, facilitating IBM's take-over and the EDS · HP · IBM continuation of tasks from HP Nederland BV and EDS International BV for ABN AMRO Bank, i.e.: Support and troubleshoot high-availability imple- mentations of IBM WebSphere in globally distributed production and test environments based on Solaris, Linux, AS400, HP-UX, AIX and Windows platforms throughout the ABN AMRO banking group as well as their connected partners. A qualified bilingual § Resolution of incidents identified by monitoring Systems Administrator and Service Chain Control together with f o u n d e d on associated creation of activity records within extensive experience Service Center and Root Cause Analysis appli- within reputable US cations as per problem & incident management and European organi- guidelines. Responsible for 24x7 on-call 2nd line sations, wishing to Production support on a regular rotation basis. pursue a career in an environment where § Generation of scripts for deploying/modifying MQ analytic, technical objects in accordance to the bank group's and problem solving engineered solutions and naming conventions skills will make a using in-house Auto-Config Server facility. positive contribution § Participation in project development cycles to install new objects, update code and implement configuration changes within WebSphere MQ, con- sistent with ABN AMRO's technical architecture, best practices, and strategic direction. § Help maintain effective ongoing communications with project and change management, Service Chain Control, security, certificates team, system operators, multi-functional team as well as internationally distributed support, help- desks, regional processing centers, and 3rd party vendors. Education 06.1999 - 12.2017 Systems Administration certified by Amazon · IBM · Sun · SAP