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T h r i c e
Global Banking
Systems Administrator


ABN Amro Bank
M i d d l e w a r e


A qualified bilingual Systems Administrator founded on extensive experience within reputable US and European organizations, wishing to pursue a career in an environment where analytic, technical and problem solving skills will make a positive contribution.

Projects · Professional Experience
Support Engineer · HashiCorp

Nomad · Vault · Support-Ops · Triage
07.2018 - 02.2021 I consume & contribute to the daily information fire-hose, to:
  • Digest and build cognitive models from support requests by discovering their use-case in relation to the context of the product's vision,
    Responsible for 9x7 oncall production support on a regular rotation basis.

  • Help customers interpret man-pages to generate CLI/API output and view log events that diagnose cluster state,

  • Prove / negate hypotheses about error sources and possible solutions by creating configurations that exercise observed behaviors,

  • Review and discuss pertinent findings as customer advocate, in daily SME, product and development forums,

  • Collaborate in sync meetings to provide, and consume, any feedback from use-cases that may contribute as a guide for product growth, feature development, and support,

  • Continuously extend my skill set according to current product scope, as well as, the project's road-maps for the future.

In addition, I'm also a member of the support-ops team which manages tools and programs that land across multiple product support teams.

Advisory IT Specialist · IBM15 YearsIBM Certified

ABN Amro · Amsterdam Area NL · Banking
06.2011 - 01.2018
Facilitate IBM's take-over and the continuation of tasks from HP Nederland B.V. and EDS International B.V. for ABN AMRO, i.e.:

Support and troubleshoot high-availability implementations of IBM WebSphere in globally distributed production and test environments based on Solaris, Linux, AS400, HP-UX, AIX and Windows platforms throughout the ABN AMRO banking group as well as their connected partners.
  • Resolution of incidents identified by monitoring and Service Chain Control together with associated creation of activity records within Service Center and Root Cause Analysis applications as per problem & incident management guidelines.
    Responsible for 24x7 oncall 2nd line Production support on a regular rotation basis.

  • Generation of scripts for deploying/modifying MQ objects in accordance to the bank group's engineered solutions and naming conventions using in-house Auto-Config Server facility.

  • Participation in project development cycles to install new objects, update code and implement configuration changes within WebSphere MQ, consistent with ABN AMRO's technical architecture, best practices, and strategic direction.

  • Help maintain effective ongoing communications with project and change management, Service Chain Control, security, certificates team, system operators, multifunctional team as well as internationally distributed support, helpdesks, Regional Processing Centers, and 3rd party vendors.

  ITO Service Delivery Consultant · HP10 Years

ABN Amro · Amsterdam Area NL · Banking
08.2009 - 05.2011
Facilitate HP's take-over and the continuation of tasks from EDS International B.V. for ABN AMRO. See above IBM description.

  Systems Administrator · EDS34070IBM Certified

ABN Amro · Amsterdam Area NL · Banking
07.2007 - 07.2009

Inter-company transfer from Berlin to Amsterdam. See above IBM description.

Systems Administrator · EDS34060SCSASCNA

Rolls-Royce · Berlin Area DE · AeroEngines
01.2005 - 06.2007
Conducts and co-ordinates operational support activities and implementation of service offers within the field of CAE [Computer Aided Engineering].

Ensures as 2nd Level Support: 

  • Technical advice to key users for all system related issues.
  • Analysis of system requirements and –outages
  • Solution research relating to problem occurrences and coordination of system enhancements.
  • Central point of contact for software suppliers, EDS-wide support teams and customer key users.

Monitors / documents support and project histories.

Checks distributed computer and network designs, to choose appropriate strategies for operational support and to ensure efficient usage of resources

Contributes to strategic planning.

12.2000 - 12.2004 As above, for the PS2000 wide area network [Publication System for engine manuals and parts catalogues].

  Webmaster · DIS

Rolls-Royce · Berlin Area DE · AeroEngines
07.2000 - 11.2000 Sub-contracted as:
SGML Editor for Technical Publications
  • Creates and revises engine manual publications using the standards and rules set by the international airworthiness authorities
  • Coordinates solutions for technical issues within all involved departments
  • Clarifies technical queries with customers and suppliers

06.1999 - 04.2000 Application Consultant Training [see below]
12.1998 - 05.1999 Webmaster [home based studies]

  Corporate Systems Manager

Apple Restaurants Europe · Geleen NL · Gastronomy
04.1998 - 11.1998 8 month project covering 5 Applebee's Restaurants in Maastricht, Geleen, Heerlen, Nijmegen, Scheveningen and their Headquarters.

Hard- & software support for office networks as well as Remanco, Applebee's Hospitality, and Micros 3700 POS-systems. Database administration and maintenance.

  • Synchronized and configured revenue- / labor-hour registration systems of all five branches for increased control and efficiency.
  • Edited database architectures according to management report requirements.
  • Analyzed, documented and provided first hand trouble shooting of problem situations for all sites.
  • Set up office networks and remote access installations for Headquarters.
  • Cost-savingly upgraded old system units so that hardware could be used for new purposes.
  • Developed user friendly routines allowing local administrators to devote more resources on sales.
  • Maintained the computer infrastructure of Headquarters and Restaurants including all PC- LAN- and Internet hardware / software.

09.1997 - 03.1998 Webmaster [home based studies]

  Cost Controller

Center Parcs Holiday Resort · Bispingen DE · Gastronomy & Retail
03.1995 - 08.1997 Member of the opening taskforce.

Controlling duties involving 11 Catering- and 4 Retail Outlets · Cap.: 3500

  • Launched and managed the Control Department for Catering, Retail and Stores Operation.
  • Supervised, secured and optimized stock turnover.
  • Met quality and quantity demands of sales products in 4 retail and 11 catering outlets.
  • Instructed and supported personnel in the field of F&B Data Processing.
  • Generated statistics and analysis including forecasting, comparison of sales and purchases, menu-engineering, sales-mix, cost/profit and budget calculations, stock control and inventory evaluation.
  • Revised supplier prices and contract terms to increase margins.
  • Organized centralized purchasing for multiple Outlets providing efficient stock control.
  • Created and documented Standard Control Guidelines for sales and purchasing.
  • Implemented Purchase and Order Control.
  • Duty manager as designated: responsibility as Deputy, for Guests' Satisfaction and efficient Staff Operation to increase and retain repeat sales.

10.1993 - 02.1995 Travel, short jobs and internet studies
Phoenix, San Francisco, Lake Tahoe, L.A. Napa Valley, Tucson · US, Haringe, Brugge · BE

Cost Controller

Steigenberger Hotel Maximilian · Bad Griesbach DE · Gastronomy
06.1991 - 09.1993
Supervision and personal calculation of margins achieved in Sales Departments; Invoice- and Purchasing Control of all Food, Beverage & Non Food · 230 Rooms.

Education · Professional Training · Experience
12.2017 - 12.2019 AWS Certified SysOps Administrator - Associate  · NL
10.2015 LearnQuest Certificate of Completion
IBM Integration Bus V9.0 System Administration · NL
03.2014 IBM Certified Solution Architect
Cloud Computing Infrastructure V1 · NL
06.2012 Software Group Education Certificate of Completion
IBM WebSphere MQ V7
Advanced System Administration [Distributed] · NL
05.2012 IBM Certified System Administrator
WebSphere MQ V7.0 · NL
05.2012 IBM Certified System Administrator
WebSphere Message Broker V7.0 · NL
11.2011 Global Learning Course Completion
IBM WebSphere Application Server V7
Administration on Linux · NL
05.2010 IBM Certified System Administrator
WebSphere Application Server
Network Deployment V6.1 · NL
03.2009 IT Education Services Course Completion
IBM WebSphere Message Broker V6.1
System Administration Workshop · NL
10.2007 - 11.2007 Getronics PinkRoccade Course Completion
[AS400] System i
New Operator Workshop · Hilversum · NL
09.2007 IBM Certified System Administrator
WebSphere Message Broker V6 · NL
08.2007 IBM Certified System Administrator
WebSphere MQ V6.0 · NL
07.2006 SCNA · Sun Certified Network Administrator 
Solaris 10 OS · DE
06.2006 SCSA · Sun Certified System Administrator
Solaris 8 Operating Environment · DE
12.2005 Maryville Technologies Course Completion
Network Administration for the Solaris 10
Operating System · Overland Park, Kansas · US
12.1999 SAP Certified Consultant
KL-Services Qualification Program
Application Consultant · Materials Management
SAP System R/3 Release 4.0 · Berlin · DE
06.1999 - 04.2000 KL-Services · Course Completion Certificate
Consultant SAP R/3 · Materials Management / Retail.
Full-time computer studies enhancing previous business system knowledge for SAP/R3 Materials Management, Retail, & general Windows applications · Berlin · DE
02.2011 - 09.2013

Company Owner

Bistro 2000 im Kudamm Karree · Berlin · DE · Gastronomy

09.1985 - 06.1991 Background

Completed Military Duty and held service orientated positions with two prestigious hotel chains [Steigenberger and Hilton] after 3 years of professional training in Hotel Management [certified]. Progressed to F&B Control which, with those associated companies, provided comprehensive learning in related information technology. DE.
1985 Education

5 GCEs · Winchester · UK

IT Know-how, Skills & Keywords
Programming / Scripting: Principally willing to code, though sought solutions thus far were either already invented or outsourced. Have been known to modify and adapt shell scripts, PHP, Python, Java-Script, [Ora-]Perl, ABAP/4 etc. for the task at hand.
Operating Systems: Linux  ·  UNIX  ·  AS400 / System i  · Windows 
Middleware: WebSphere MQ, WAS, Broker
Server Installation
& Administration:
Enterprise architecture, high availability clusters and disaster resilient infrastructure. Debian GNU / Linux-based server administration: Domain Name Server using BIND, Virtual Hosting using Apache, Firewall · Router · NAT Configuration, Domain Registration Service Provider via OpenSRS [Shared Registration System], Technical-, Zone- & Nameserver Config. Internet Radio Broadcasting.
Server Tools: 
Graphical Network- & System Monitoring using Big Brother, Webalizer, HotSaNic..., Intra- / Internet Content Systems [Postnuke, phpBB2], eCommerce Solutions [osCommerce, pnCommerce], Remote maintenance & web based server administration using Webmin, phpMyAdmin, Fileman, VNC, SSH, FTP...
Databases: Oracle · MySQL
Purchasing-, revenue and cost controlling systems: Fidelio F&B · Micros · SAP R/3
MM [Materials Management] · IRT [Retail]
Tec, Remanco, PosBill
Client Tools: HTML · XML · SGML Editors
MS Office · Graphic processing
Peregrine Systems ServiceCenter
Citrix · Exceed · Hora · SQLplus · Putty
Methods: Change Coordination · Incident Management · Network installations · Hardware Support · ASAP · Outsourcing

· IT · Retail
· Banking · Catering [Hotel & Restaurant]

· English / German Bilingual