Projects · Professional Experience  |
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Support Engineer · HashiCorp  Nomad · Vault · Support-Ops · Triage  |
07.2018 - Today |
I consume & contribute to the daily information fire-hose, to:
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Digest and build cognitive models from support requests by discovering their use-case in relation to the context of the product's vision, Responsible for 9x7 oncall production support on a regular rotation basis.
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Help customers interpret man-pages to generate CLI/API output and view log events that diagnose cluster state,
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Prove / negate hypotheses about error sources and possible solutions by creating configurations that exercise observed behaviors,
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Review and discuss pertinent findings as customer advocate, in daily SME, product and development forums,
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Collaborate in sync meetings to provide, and consume, any feedback from use-cases that may contribute as a guide for product growth, feature development, and support,
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Continuously extend my skill set according to current product scope, as well as, the project's road-maps for the future.
In addition, I'm also a member of the support-ops team which manages tools and programs that land across multiple product support teams.

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Advisory IT Specialist · IBM 15 Years IBM Certified  ABN Amro · Amsterdam Area NL · Banking  |
06.2011 - 01.2018 |
Facilitate IBM's take-over and the continuation of tasks from HP Nederland B.V. and EDS International B.V. for ABN AMRO, i.e.: Support and troubleshoot high-availability implementations of IBM WebSphere in globally distributed production and test environments based on Solaris, Linux, AS400, HP-UX, AIX and Windows platforms throughout the ABN AMRO banking group as well as their connected partners.
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Resolution of incidents identified by monitoring and Service Chain Control together with associated creation of activity records within Service Center and Root Cause Analysis applications as per problem & incident management guidelines. Responsible for 24x7 oncall 2nd line Production support on a regular rotation basis.
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Generation of scripts for deploying/modifying MQ objects in accordance to the bank group's engineered solutions and naming conventions using in-house Auto-Config Server facility.
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Participation in project development cycles to install new objects, update code and implement configuration changes within WebSphere MQ, consistent with ABN AMRO's technical architecture, best practices, and strategic direction.
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Help maintain effective ongoing communications with project and change management, Service Chain Control, security, certificates team, system operators, multifunctional team as well as internationally distributed support, helpdesks, Regional Processing Centers, and 3rd party vendors.

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ITO Service Delivery Consultant · HP 10 Years  ABN Amro · Amsterdam Area NL · Banking  |
08.2009 - 05.2011 |
Facilitate HP's take-over and the continuation of tasks from EDS International B.V. for ABN AMRO. See above IBM description.       |
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Systems Administrator · EDS 34070 IBM Certified  ABN Amro · Amsterdam Area NL · Banking  |
07.2007 - 07.2009  |
Inter-company transfer from Berlin to Amsterdam. See above IBM description.      |
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Systems Administrator · EDS 34060 SCSA SCNA  Rolls-Royce · Berlin Area DE · AeroEngines  |
01.2005 - 06.2007 |
Conducts and co-ordinates operational support activities and implementation of service offers within the field of CAE [Computer Aided Engineering].
Ensures as 2nd Level Support:
- Technical advice to key users for all system related issues.
- Analysis of system requirements and –outages
- Solution research relating to problem occurrences and coordination of system enhancements.
- Central point of contact for software suppliers, EDS-wide support teams and customer key users.
Monitors / documents support and project histories.  Checks distributed computer and network designs, to choose appropriate strategies for operational support and to ensure efficient usage of resources  Contributes to strategic planning.
 
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12.2000 - 12.2004 |
As above, for the PS2000 wide area network [Publication System for engine manuals and parts catalogues].

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Webmaster · DIS  Rolls-Royce · Berlin Area DE · AeroEngines  |
07.2000 - 11.2000 |
Sub-contracted as: SGML Editor for Technical Publications
- Creates and revises engine manual publications using the standards and rules set by the international airworthiness authorities
- Coordinates solutions for technical issues within all involved departments
- Clarifies technical queries with customers and suppliers

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06.1999 - 04.2000 |
Application Consultant Training [see below]  |
12.1998 - 05.1999 |
Webmaster [home based studies]

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Corporate Systems Manager  Apple Restaurants Europe · Geleen NL · Gastronomy  |
04.1998 - 11.1998 |
8 month project covering 5 Applebee's Restaurants in Maastricht, Geleen, Heerlen, Nijmegen, Scheveningen and their Headquarters.
Hard- & software support for office networks as well as Remanco, Applebee's Hospitality, and Micros 3700 POS-systems. Database administration and maintenance.
- Synchronized and configured revenue- / labor-hour registration systems of all five branches for increased control and efficiency.
- Edited database architectures according to management report requirements.
- Analyzed, documented and provided first hand trouble shooting of problem situations for all sites.
- Set up office networks and remote access installations for Headquarters.
- Cost-savingly upgraded old system units so that hardware could be used for new purposes.
- Developed user friendly routines allowing local administrators to devote more resources on sales.
- Maintained the computer infrastructure of Headquarters and Restaurants including all PC- LAN- and Internet hardware / software.

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09.1997 - 03.1998 |
Webmaster [home based studies]

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Cost Controller  Center Parcs Holiday Resort · Bispingen DE · Gastronomy & Retail  |
03.1995 - 08.1997 |
Member of the opening taskforce.
Controlling duties involving 11 Catering- and 4 Retail Outlets · Cap.: 3500
- Launched and managed the Control Department for Catering, Retail and Stores Operation.
- Supervised, secured and optimized stock turnover.
- Met quality and quantity demands of sales products in 4 retail and 11 catering outlets.
- Instructed and supported personnel in the field of F&B Data Processing.
- Generated statistics and analysis including forecasting, comparison of sales and purchases, menu-engineering, sales-mix, cost/profit and budget calculations, stock control and inventory evaluation.
- Revised supplier prices and contract terms to increase margins.
- Organized centralized purchasing for multiple Outlets providing efficient stock control.
- Created and documented Standard Control Guidelines for sales and purchasing.
- Implemented Purchase and Order Control.
- Duty manager as designated: responsibility as Deputy, for Guests' Satisfaction and efficient Staff Operation to increase and retain repeat sales.

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10.1993 - 02.1995 |
Travel, short jobs and internet studies Phoenix, San Francisco, Lake Tahoe, L.A. Napa Valley, Tucson · US, Haringe, Brugge · BE

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Cost Controller  Steigenberger Hotel Maximilian · Bad Griesbach DE · Gastronomy  |
06.1991 - 09.1993 |
Supervision and personal calculation of margins achieved in Sales Departments; Invoice- and Purchasing Control of all Food, Beverage & Non Food · 230 Rooms.
 
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Education · Professional Training · Experience  |
12.2017 - 12.2019 |
AWS Certified SysOps Administrator - Associate · NL  |
10.2015 |
LearnQuest Certificate of Completion IBM Integration Bus V9.0 System Administration · NL  |
03.2014 |
IBM Certified Solution Architect Cloud Computing Infrastructure V1 · NL  |
06.2012 |
Software Group Education Certificate of Completion IBM WebSphere MQ V7 Advanced System Administration [Distributed] · NL  |
05.2012 |
IBM Certified System Administrator WebSphere MQ V7.0 · NL  |
05.2012 |
IBM Certified System Administrator WebSphere Message Broker V7.0 · NL  |
11.2011 |
Global Learning Course Completion IBM WebSphere Application Server V7 Administration on Linux · NL  |
05.2010 |
IBM Certified System Administrator WebSphere Application Server Network Deployment V6.1 · NL  |
03.2009 |
IT Education Services Course Completion IBM WebSphere Message Broker V6.1 System Administration Workshop · NL  |
10.2007 - 11.2007 |
Getronics PinkRoccade Course Completion [AS400] System i New Operator Workshop · Hilversum · NL  |
09.2007 |
IBM Certified System Administrator WebSphere Message Broker V6 · NL  |
08.2007 |
IBM Certified System Administrator WebSphere MQ V6.0 · NL  |
07.2006 |
SCNA · Sun Certified Network Administrator Solaris 10 OS · DE  |
06.2006 |
SCSA · Sun Certified System Administrator Solaris 8 Operating Environment · DE  |
12.2005 |
Maryville Technologies Course Completion Network Administration for the Solaris 10 Operating System · Overland Park, Kansas · US  |
12.1999 |
SAP Certified Consultant KL-Services Qualification Program Application Consultant · Materials Management SAP System R/3 Release 4.0 · Berlin · DE  |
06.1999 - 04.2000 |
KL-Services · Course Completion Certificate Consultant SAP R/3 · Materials Management / Retail. Full-time computer studies enhancing previous business system knowledge for SAP/R3 Materials Management, Retail, & general Windows applications · Berlin · DE  |
02.2011 - 09.2013 |
Company Owner  Bistro 2000 im Kudamm Karree · Berlin · DE · Gastronomy Inherited  |
09.1985 - 06.1991 |
Background  Completed Military Duty and held service orientated positions with two prestigious hotel chains [Steigenberger and Hilton] after 3 years of professional training in Hotel Management [certified]. Progressed to F&B Control which, with those associated companies, provided comprehensive learning in related information technology. DE.  |
1985 |
Education  5 GCEs · Winchester · UK
 
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IT Know-how, Skills & Keywords  |
Programming / Scripting: |
Principally willing to code, though sought solutions thus far were either already invented or outsourced. Have been known to modify and adapt shell scripts, PHP, Python, Java-Script, [Ora-]Perl, ABAP/4 etc. for the task at hand.  |
Operating Systems: |
Linux · UNIX · AS400 / System i · Windows  |
Middleware: |
WebSphere MQ, WAS, Broker  |
Server Installation & Administration: |
Enterprise architecture, high availability clusters and disaster resilient infrastructure. Debian GNU / Linux-based server administration: Domain Name Server using BIND, Virtual Hosting using Apache, Firewall · Router · NAT Configuration, Domain Registration Service Provider via OpenSRS [Shared Registration System], Technical-, Zone- & Nameserver Config. Internet Radio Broadcasting.  |
Server Tools:  |
Graphical Network- & System Monitoring using Big Brother, Webalizer, HotSaNic..., Intra- / Internet Content Systems [Postnuke, phpBB2], eCommerce Solutions [osCommerce, pnCommerce], Remote maintenance & web based server administration using Webmin, phpMyAdmin, Fileman, VNC, SSH, FTP...  |
Databases: |
Oracle · MySQL  |
Purchasing-, revenue and cost controlling systems: |
Fidelio F&B · Micros · SAP R/3 MM [Materials Management] · IRT [Retail] Tec, Remanco, PosBill Remacs  |
Client Tools: |
HTML · XML · SGML Editors MS Office · Graphic processing Peregrine Systems ServiceCenter Citrix · Exceed · Hora · SQLplus · Putty  |
Methods: |
Change Coordination · Incident Management · Network installations · Hardware Support · ASAP · Outsourcing

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Industries  |
· IT |
· Retail |
· Banking |
· Catering [Hotel & Restaurant]
 
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Languages  |
· English / German |
Bilingual |