Projects
· Professional Experience
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Advisory
IT Specialist · IBM 15
Years IBM
Certified

ABN Amro · Amsterdam Area NL · Banking
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06.2011
- 01.2018
|
Facilitate
IBM's take-over and the continuation of tasks from HP
Nederland B.V. and EDS International B.V. for ABN
AMRO, i.e.:
Support and troubleshoot high-availability implementations
of IBM WebSphere in globally distributed production and test
environments based on Solaris, Linux, AS400, HP-UX, AIX and
Windows platforms throughout the ABN AMRO banking group as
well as their connected partners.
-
Resolution of incidents
identified by monitoring and Service Chain Control
together with associated creation of activity records
within Service Center and Root Cause Analysis
applications as per problem & incident management
guidelines.
Responsible for 24x7 oncall 2nd line Production support
on a regular rotation basis.
-
Generation of scripts for
deploying/modifying MQ objects in accordance to the bank
group's engineered solutions and naming conventions
using in-house Auto-Config Server facility.
-
Participation in project
development cycles to install new objects, update code
and implement configuration changes within WebSphere MQ,
consistent with ABN AMRO's technical architecture, best
practices, and strategic direction.
-
Help maintain effective
ongoing communications with project and change
management, Service Chain Control, security,
certificates team, system operators, multifunctional
team as well as internationally distributed support,
helpdesks, Regional Processing Centers, and 3rd party
vendors.

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ITO
Service Delivery Consultant · HP 10
Years

ABN
Amro · Amsterdam Area NL · Banking
 |
08.2009
- 05.2011
|
Facilitate
HP's take-over and the continuation of tasks from EDS
International B.V. for ABN AMRO. See above IBM description.
  
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Systems
Administrator · EDS 34070 IBM
Certified

ABN
Amro · Amsterdam Area NL · Banking
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07.2007
- 07.2009
 |
Inter-company
transfer from Berlin to Amsterdam. See above IBM
description.
  
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Systems
Administrator · EDS 34060 SCSA SCNA

Rolls-Royce
· Berlin Area DE · AeroEngines
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01.2005
- 06.2007
|
Conducts
and co-ordinates operational support activities and
implementation of service offers within the field of CAE
[Computer Aided Engineering].
Ensures
as 2nd Level Support:
- Technical advice to key
users for all system related issues.
- Analysis of system
requirements and –outages
- Solution research relating
to problem occurrences and coordination of system
enhancements.
- Central point of contact
for software suppliers, EDS-wide support teams and
customer key users.
Monitors
/ documents support and project histories.

Checks
distributed computer and network designs, to choose
appropriate strategies for operational support and to ensure
efficient usage of resources

Contributes
to strategic planning.
 
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12.2000
- 12.2004 |
As
above, for the PS2000 wide area network [Publication System
for engine manuals and parts catalogues].

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Webmaster
· DIS

Rolls-Royce
· Berlin Area DE · AeroEngines
 |
07.2000
- 11.2000 |
Sub-contracted
as:
SGML Editor for Technical Publications
- Creates and revises engine
manual publications using the standards and rules set by
the international airworthiness authorities
- Coordinates solutions for
technical issues within all involved departments
- Clarifies technical
queries with customers and suppliers

|
06.1999
- 04.2000 |
Application
Consultant Training [see below]
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12.1998
- 05.1999 |
Webmaster
[home based studies]

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Corporate
Systems Manager

Apple
Restaurants Europe · Geleen NL · Gastronomy
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04.1998
- 11.1998 |
8
month project covering 5 Applebee's Restaurants in
Maastricht, Geleen, Heerlen, Nijmegen, Scheveningen and
their Headquarters.
Hard-
& software support for office networks as well as
Remanco, Applebee's Hospitality, and Micros 3700
POS-systems. Database administration and maintenance.
- Synchronized and
configured revenue- / labor-hour registration systems of
all five branches for increased control and efficiency.
- Edited database
architectures according to management report
requirements.
- Analyzed, documented and
provided first hand trouble shooting of problem
situations for all sites.
- Set up office networks and
remote access installations for Headquarters.
- Cost-savingly upgraded old
system units so that hardware could be used for new
purposes.
- Developed user friendly
routines allowing local administrators to devote more
resources on sales.
- Maintained the computer
infrastructure of Headquarters and Restaurants including
all PC- LAN- and Internet hardware / software.

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09.1997
- 03.1998 |
Webmaster
[home based studies]

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Cost
Controller

Center
Parcs Holiday Resort · Bispingen DE · Gastronomy
& Retail
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03.1995
- 08.1997 |
Member
of the opening taskforce.
Controlling duties involving
11 Catering- and 4 Retail Outlets · Cap.: 3500
- Launched and managed the
Control Department for Catering, Retail and Stores
Operation.
- Supervised, secured and
optimized stock turnover.
- Met quality and quantity
demands of sales products in 4 retail and 11 catering
outlets.
- Instructed and supported
personnel in the field of F&B Data Processing.
- Generated statistics and
analysis including forecasting, comparison of sales and
purchases, menu-engineering, sales-mix, cost/profit and
budget calculations, stock control and inventory
evaluation.
- Revised supplier prices
and contract terms to increase margins.
- Organized centralized
purchasing for multiple Outlets providing efficient
stock control.
- Created and documented
Standard Control Guidelines for sales and purchasing.
- Implemented Purchase and
Order Control.
- Duty manager as
designated: responsibility as Deputy, for Guests'
Satisfaction and efficient Staff Operation to increase
and retain repeat sales.

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10.1993
- 02.1995 |
Travel,
short jobs and internet studies
Phoenix, San Francisco, Lake Tahoe, L.A. Napa Valley,
Tucson · US, Haringe, Brugge · BE

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Cost
Controller

Steigenberger
Hotel Maximilian · Bad Griesbach DE · Gastronomy
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06.1991
- 09.1993
|
Supervision
and personal calculation of margins achieved in Sales
Departments; Invoice- and Purchasing Control of all Food,
Beverage & Non Food · 230 Rooms.
 
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Education
· Professional Training ·
Experience
 |
12.2017
- 12.2019 |
AWS
Certified SysOps Administrator - Associate · NL
 |
10.2015 |
LearnQuest
Certificate of Completion
IBM Integration Bus V9.0 System Administration · NL
 |
03.2014 |
IBM
Certified Solution Architect
Cloud Computing Infrastructure V1 · NL
 |
06.2012 |
Software
Group Education Certificate of Completion
IBM WebSphere MQ V7
Advanced System Administration [Distributed] · NL
 |
05.2012 |
IBM
Certified System Administrator
WebSphere MQ V7.0 · NL
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05.2012 |
IBM
Certified System Administrator
WebSphere Message Broker V7.0 · NL
 |
11.2011 |
Global
Learning Course Completion
IBM WebSphere Application Server V7
Administration on
Linux · NL
 |
05.2010 |
IBM
Certified System Administrator
WebSphere Application Server
Network Deployment V6.1
· NL
 |
03.2009 |
IT
Education Services Course Completion
IBM WebSphere Message Broker V6.1
System Administration
Workshop · NL
 |
10.2007
- 11.2007 |
Getronics
PinkRoccade Course Completion
[AS400] System i
New Operator Workshop · Hilversum · NL
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09.2007 |
IBM
Certified System Administrator
WebSphere Message Broker V6 · NL
 |
08.2007 |
IBM
Certified System Administrator
WebSphere MQ V6.0 · NL
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07.2006 |
SCNA
· Sun Certified Network Administrator
Solaris 10 OS · DE
 |
06.2006 |
SCSA
· Sun Certified System Administrator
Solaris 8 Operating Environment · DE
 |
12.2005 |
Maryville
Technologies Course Completion
Network Administration for the Solaris 10
Operating
System · Overland Park, Kansas · US
 |
12.1999 |
SAP
Certified Consultant
KL-Services Qualification Program
Application Consultant
· Materials Management
SAP System R/3 Release 4.0 ·
Berlin · DE
 |
06.1999
- 04.2000 |
KL-Services
· Course Completion Certificate
Consultant SAP R/3 · Materials Management / Retail.
Full-time computer studies enhancing previous business
system knowledge for SAP/R3 Materials
Management, Retail,
& general
Windows applications · Berlin · DE
 |
02.2011
- 09.2013
|
Company
Owner

Bistro 2000 im Kudamm Karree · Berlin · DE · Gastronomy
Inherited
 |
09.1985
- 06.1991 |
Background

Completed Military
Duty and held service orientated positions with two
prestigious hotel chains [Steigenberger
and Hilton]
after 3 years of professional training in Hotel Management [certified].
Progressed to F&B Control which, with those associated
companies, provided comprehensive learning in related
information technology. DE.
 |
1985 |
Education

5
GCEs · Winchester · UK
 
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IT
Know-how, Skills & Keywords
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Programming
/ Scripting: |
Principally willing
to code, though sought solutions thus far were either already
invented or outsourced. Have been known to modify and adapt
shell scripts, PHP, Python, Java-Script, [Ora-]Perl, ABAP/4
etc. for the task at hand.
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Operating
Systems: |
Linux
· UNIX · AS400 / System i ·
Windows
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Middleware: |
WebSphere
MQ, WAS, Broker
 |
Server Installation
& Administration: |
Enterprise architecture, high availability clusters and disaster resilient infrastructure. Debian GNU / Linux-based server administration: Domain Name Server using BIND, Virtual Hosting using Apache, Firewall · Router · NAT Configuration, Domain Registration Service Provider via
OpenSRS [Shared Registration System], Technical-, Zone- & Nameserver Config. Internet Radio Broadcasting.
 |
Server Tools:
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Graphical
Network- & System Monitoring using Big Brother, Webalizer, HotSaNic..., Intra- / Internet Content Systems [Postnuke, phpBB2], eCommerce Solutions [osCommerce, pnCommerce], Remote maintenance & web based server administration
using Webmin, phpMyAdmin, Fileman, VNC, SSH, FTP...
 |
Databases: |
Oracle · MySQL
 |
Purchasing-,
revenue and cost controlling systems: |
Fidelio
F&B · Micros · SAP R/3
MM [Materials Management] · IRT
[Retail]
Tec, Remanco, PosBill
Remacs
 |
Client
Tools: |
HTML · XML · SGML Editors
MS Office · Graphic processing
Peregrine Systems ServiceCenter
Citrix · Exceed · Hora · SQLplus · Putty
 |
Methods: |
Change
Coordination · Incident Management · Network installations · Hardware Support · ASAP · Outsourcing

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Industries
 |
· IT |
· Retail |
· Banking |
· Catering [Hotel & Restaurant]
 
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Languages
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· English / German |
Bilingual |