C  V
Thomas Hackett
Vurehout 225
1507 EC Zaandam
German &
British Citizen
Berlin · 5.5.1969
Single · Male
+31 [0]6 1103 4868

Thrice Global Banking Systems Administrator 
for ABN AMRO Bank   M i d d l e w a r e   MQ
Sep 2000 - Jan 2018 Numerous titles
contracted by:  IBM    ·    HP    ·    EDS     &     DIS 
for customers:  ABN AMRO Banking    ·    IBM Global Account
Rolls-Royce Aero-Engines  ·  Mitsubishi Motors
An uninterrupted tenure of 17+ years throughout multiple company take-overs, customer transfers and locations in greater Amsterdam and Berlin area.

Most recently focussed on message orientated middleware, facilitating IBM's take-over and the continuation of tasks from HP Nederland B.V. and EDS International B.V. for ABN AMRO Bank, i.e.:

Support and troubleshoot high-availability implementations of IBM WebSphere in globally distributed production and test environments based on Solaris, Linux, AS400, HP-UX, AIX and Windows platforms throughout the ABN AMRO banking group as well as their connected partners.
  • Resolution of incidents identified by monitoring and Service Chain Control together with associated creation of activity records within Service Center and Root Cause Analysis applications as per problem & incident management guidelines. >> Responsible for 24x7 oncall 2nd line Production support on a regular rotation basis. 
  • Generation of scripts for deploying/modifying MQ objects in accordance to the bank group's engineered solutions and naming conventions using in-house Auto-Config Server facility.
  • Participation in project development cycles to install new objects, update code and implement configuration changes within WebSphere MQ, consistent with ABN AMRO's technical architecture, best practices, and strategic direction.
  • Help maintain effective ongoing communications with project and change management, Service Chain Control, security, certificates team, system operators, multifunctional team as well as internationally distributed support, helpdesks, Regional Processing Centers, and 3rd party vendors.
Jun 1999 - Today Ongoing System Administrator Studies
certified by: Amazon    ·    IBM    ·    Sun    ·    SAP